An eSIM, short for embedded SIM, is a digital SIM card integrated into select smartphones and devices (not all are eSIM compatible). It removes the requirement for a physical SIM card, enabling seamless carrier switching without swapping cards. Activating your eSIM usually involves scanning a QR code or inputting your device's IMEI/EID numbers or activation date. Once set up, you'll enjoy effortless connectivity.

To discover the most suitable eSIM for your journey, it's essential to identify the countries you'll be visiting and the duration of your stay in each.

You can easily find the ideal plan by searching for the country or region you're traveling to on our website homepage. If the country you're searching for doesn't appear, it means we currently don't offer a product for that destination.

If your phone is unlocked and compatible, you can make use of our eSIMs. Before making a purchase, please ensure that your phone supports eSIM technology. After your purchase, we'll provide you with clear and detailed installation instructions (please note that these instructions may vary). Some of our eSIMs have specific requirements, which we outline in the product descriptions. If you're unsure whether your device supports eSIM functionality, please don't hesitate to reach out to us for assistance. For more information, please refer to the device compatibility section here.

Unfortunately, but it's not feasible. The eSIM is tied to a particular device, meaning you must use the phone you intend to take to the destination country for scanning.

If you scan it with a different device, the eSIM will become linked to that device instead.

In select destinations, you'll receive a dedicated phone number that enables unrestricted calling and messaging capabilities. Please refer to the product description for specific information on availability.

Certainly! You can use both your physical SIM card and eSIM concurrently on compatible devices.

You might find it necessary to buy multiple eSIMs or plans to accommodate your travel needs adequately.

For trips exceeding the duration of a single eSIM, consider purchasing two plans to cover your entire stay, transitioning to the new plan once the current one expires.

Additionally, if you're visiting multiple countries, a combination of plans might be required.

Always verify eSIM coverage for your destinations on the product page to ensure seamless connectivity throughout your journey.

Typically, please allow up to 24 hours to deliver your eSIM by email after placing your order.

However, occasionally, the instructions, QR code, and activation details may end up in your email's spam folder.

If you cannot locate the email in your spam folder, please contact us via email with your email address and order number. We'll promptly resend the eSIM to you to ensure you receive it as soon as possible.

• Please have another device or a printed QR code for the camera to scan.
• Please ensure that the phone you are scanning with has a stable internet connection.
• Please note that the QR code can only be scanned once, so make sure to use it during your journey.
• Please do not delete the eSIM from your phone, otherwise you will be unable to use it after.

• Open your device's Camera app and scan the QR code.
• Click the 'Cellular Plan Detected' notification.
• Follow the on-screen instruction to install your new data plan, accepting the default options.
• Ensure the Data Roaming is ON for your device （labeled 'Secondary' or 'Personal' in setting under Cellular Data.

To cancel your order, kindly reach out to our team and provide the following details:

1. The reason for your cancellation
2. Your order number
3. The email address used for placing the order

Please note that eSIM orders cannot be canceled once they have been installed and activated on your device. However, if the eSIM remains unused at least one day before the activation date and you wish to cancel it, please follow the instructions above, and our team will assist you accordingly.

Refund processes may vary depending on circumstances. For detailed information, please reach out to our support team or review our refund policies here.

To prevent unwarranted deductions from your balance, we suggest utilizing the data usage history feature on your mobile device to monitor your data consumption.

iOS

Settings > Mobile > Scroll to find Current Period Roaming

Android

Settings > Connections > Data Usage > Billing Cycle and data warning > Select the period from the day you started using the SIM to the current day. Save and your data usage will be shown

Click: here

Our eSIMs connect to local networks in the country you're visiting. This ensures you get optimal coverage and a dependable connection while traveling, which is typically better than roaming with your home carrier.

Depending on your whereabouts, our Travel eSIMs will automatically connect to the strongest available network and may even switch between multiple networks as needed.

Fair Usage Policies are established by our suppliers to guarantee fair utilization of unlimited plans, safeguarding against network congestion due to excessive data consumption.

In the case of unlimited eSIMs, heavy data usage within a day might result in reduced speeds until the next morning. This daily policy reset ensures that speeds return to normal the following day if impacted.

For non-unlimited eSIMs with fixed data allowances (e.g., 20GB/30 days), there are no such limitations, enabling unrestricted usage without speed restrictions.

Casual User:
Engages in basic activities such as using Google Maps, browsing the web, and messaging. We suggest considering plans with 1-10GB of data for casual usage.

Moderate User:
In addition to the activities of a casual user, also uses social media platforms. For moderate usage, we recommend unlimited data plans or those with 10GB or more.

Heavy User:
Engages in all activities of casual and moderate users, as well as video streaming, downloading, and uploading. For heavy usage, we recommend unlimited data plans or those with 20GB or more.